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Eleanoria's avatar
Eleanoria
Helpful | Level 5
3 years ago

Dropbox app won't accept the 6-digit code, so I can sign in on the mobile app

I had to do a factory reset on my phone. I uninstalled some apps and reinstalled them once the reset had been completed. I signed in with my email and password. Dropbox sent me a six digit code and I...
account access
Error Messages
Mobile
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Do you have access to the email address?

 

If you do, you can always reset your password, regain access to the account and then delete it.

Eleanoria's avatar
Eleanoria
Helpful | Level 5
3 years ago

I'm into the account I want to delete but I can't see an option to delete.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Eleanoria, just to make sure we're on the same page, are these the steps that you follow on your end? 

     

    If you still can't see the option there, send me a screenshot, in order for me to have a visual too.

    • Eleanoria's avatar
      Eleanoria
      Helpful | Level 5
      3 years ago

      I've managed to delete the free account but I still can't sign in to the paid account on my phone. I changed my password and it doesn't recognise it.  

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Eleanoria, sorry to jump in here, but I was wondering; are you getting any particular errors upon logging into your paid account now?

         

        Are you able it to log in normally through a web browser?

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