Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Eleanoria's avatar
Eleanoria
Helpful | Level 5
2 years ago

Dropbox app won't accept the 6-digit code, so I can sign in on the mobile app

I had to do a factory reset on my phone. I uninstalled some apps and reinstalled them once the reset had been completed. I signed in with my email and password. Dropbox sent me a six digit code and I entered it correctly, twice.  I came out and tried to sign in again.  Once again I entered the correct code, login failed.  When I tried a second time, login failed.  What can I do?

account access
security

13 Replies

Replies have been turned off for this discussion
Show More
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Eleanoria, just to make sure we're on the same page, are these the steps that you follow on your end? 

     

    If you still can't see the option there, send me a screenshot, in order for me to have a visual too.

  • Eleanoria's avatar
    Eleanoria
    Helpful | Level 5
    2 years ago

    I've managed to delete the free account but I still can't sign in to the paid account on my phone. I changed my password and it doesn't recognise it.  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Eleanoria, sorry to jump in here, but I was wondering; are you getting any particular errors upon logging into your paid account now?

     

    Are you able it to log in normally through a web browser?

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!