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jbneubauer's avatar
jbneubauer
New member | Level 2
2 years ago

Dropbox captcha error

Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication.   I ran a scan on my computer, and performed the following: restarted the computer cleared the...
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John Bingley's avatar
John Bingley
Helpful | Level 5
8 months ago

What is strange is that sometimes when I try to log in I get the puzzles other times I get a request for a code sent to my phone. That system, the phone code, works perfectly well. 
Today I used both Cortana and Firefox and for both I got the code request that works, no puzzle. 
why do I not get the code request everytime. After all I signed up for that. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Are you accessing the site via a VPN, or is there an extension which deletes your cookies, or changes your location? Are you running a strict firewall or security software which could be affecting the Captcha?

Regarding the code sent to your phone, that would be for the two-step verification, and would be separate from this behavior.

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