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Mahmoodalmoosawi2's avatar
Mahmoodalmoosawi2
Explorer | Level 3
3 years ago
Solved

Dropbox hung up when signing in from a new computer

Hello, I think it happened to me before, but I don't remember how it got fixed. I looked up the internet, but wasn't helpful. When I sign in from a brand new computer, it hangs around after writi...
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  • Mahmoodalmoosawi1's avatar
    Mahmoodalmoosawi1
    3 years ago

    @Walter

    I've just tried connecting to a new wifi  network and, after sometime, it finally proceeded! ask some security questions then finally was able to log in!! 

    I'm replying from my main account now 🙂
    Many thanks! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Can you maybe try another WiFi network Mahmoodalmoosawi2?

 

Also, did you reboot your computer since you first noticed this? 

Mahmoodalmoosawi2's avatar
Mahmoodalmoosawi2
Explorer | Level 3
3 years ago

Thanks for the suggestion, 
I was able to restart my computer, but couldn't connect to another wifi network 

However, the problem persists 😞 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Mahmoodalmoosawi2! Can you check this via an incognito window, as well?

    • Mahmoodalmoosawi2's avatar
      Mahmoodalmoosawi2
      Explorer | Level 3
      3 years ago

      I've just tried signing in via an incognito window, same issue 😞

      Thanks 

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