Forum Discussion

CA_Lobo's avatar
CA_Lobo
Explorer | Level 3
2 years ago

Dropbox keeps claiming it can’t contact me at account email address

Over the past two weeks, I’ve started getting notifications from Dropbox claiming that it can’t contact me at my account’s email address and request that I update the account’s email as to not lose a...
Error Messages
security
CA_Lobo's avatar
CA_Lobo
Explorer | Level 3
2 years ago

Yes... send me an email address to send it to privately. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey CA_Lobo - sorry to jump in here, but I just followed up via email so that we can have a further look internally.

 

Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

  • CA_Lobo's avatar
    CA_Lobo
    Explorer | Level 3
    2 years ago

    Got the email Walter, and as I pointed out to Hannah, the emails were deleted.  However the iOS notification are still there...

    Dan

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!