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Vivian1's avatar
Vivian1
New member | Level 2
17 days ago
Solved

Dropbox sends an incorrect email address as a multi-factor security request to enter a code

When trying to join a DropBox folder shared with me by a third-party, DropBox says it has sent a security code to my email address, but there is an error in that email address.  I checked and under my profile, the email address is correct.

How do I access the email address that is incorrect, or advise DropBox support of this, as I am on a Basic Plan?

Ian Abrahams

Account Settings
  • Walter's avatar
    Walter
    17 days ago

    Hey Vivian1 - thanks for bringing this to our attention.

    Can you please clear your browser's cache and/or try another web browser and let us know if you still get the same results? 

    If you get the same error, please send us a screenshot so that we can have a visual too. 

    Thanks! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    17 days ago

    Hey Vivian1 - thanks for bringing this to our attention.

    Can you please clear your browser's cache and/or try another web browser and let us know if you still get the same results? 

    If you get the same error, please send us a screenshot so that we can have a visual too. 

    Thanks! 

    • Vivian1's avatar
      Vivian1
      New member | Level 2
      17 days ago

      That indeed worked, Walter,

      I cleared browing history using the same browser and my email address was returned correctly.

      Best regards

      Ian (Vivian1)

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        17 days ago

        I'm glad I could help and thanks for keeping me in the loop, Ian.

        See you around the Community and take care!

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