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PD_OR's avatar
PD_OR
Explorer | Level 3
2 years ago

Dropbox "Two-step verification text message can't be sent", but my bank etc can send me texts????

When I login, I get the error "Two-step verification text message can't be sent". But my bank, credit union & others can send me text messages. My phone number in Dropbox security settings is corre...
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PD_OR's avatar
PD_OR
Explorer | Level 3
2 years ago

Per your suggestion, I disabled 2-step verification, but when I try to re-enable it, it says my "carrier isn't supported at this time"!

 

However, the 2nd/alternative phone # I submitted to Dropbox DOES work. It's an identical model iPhone, and it DOES receive 2-step security texts from DB, using the SAME carrier as my phone!

 

Restarting all devices, clearing browser cache, etc makes no difference. 

 

Icing on the cake: Now DB says my account is locked for 24-hours! Too many attempts! Grrrrrr .....

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

This is indeed strange behavior, PD_OR.

 

Would you mind turning off two-step verification and then setting it up again, but from a different browser or an incognito/private browsing window, to see if that makes any difference?

  • PD_OR's avatar
    PD_OR
    Explorer | Level 3
    2 years ago

    Today when I try to enable 2-step verification, I get this message (I've obscured my phone #). Kinda difficult to troubleshoot this issue when DB's security precautions make it impossible/impractical. I understand why this sort of thing is good practice, but a PITA when things don't work as expected.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      I see, thanks for letting me know, PD_OR, and thanks for your feedback here.

       

      I'd personally try one more time from a different network/connection, but if that doesn't work, please give it some time and get back to us with the result tomorrow.

       

      If it's still not working, let us know and we can send you an email, so we can investigate this internally together.

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