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PD_OR's avatar
PD_OR
Explorer | Level 3
2 years ago

Dropbox "Two-step verification text message can't be sent", but my bank etc can send me texts????

When I login, I get the error "Two-step verification text message can't be sent". But my bank, credit union & others can send me text messages. My phone number in Dropbox security settings is corre...
account access
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security
PD_OR's avatar
PD_OR
Explorer | Level 3
2 years ago

Today when I try to enable 2-step verification, I get this message (I've obscured my phone #). Kinda difficult to troubleshoot this issue when DB's security precautions make it impossible/impractical. I understand why this sort of thing is good practice, but a PITA when things don't work as expected.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks for letting me know, PD_OR, and thanks for your feedback here.

 

I'd personally try one more time from a different network/connection, but if that doesn't work, please give it some time and get back to us with the result tomorrow.

 

If it's still not working, let us know and we can send you an email, so we can investigate this internally together.

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