Forum Discussion

Johnmcmonigle100's avatar
Johnmcmonigle100
New member | Level 2
3 years ago

Email and password changed without my knowledge

Hello, the email address and password was changed on my dropbox account; how can I regain access?
account access
security
LeilaHamadani's avatar
LeilaHamadani
Explorer | Level 4
3 years ago

Also I am not sure with what email to log in,  because my old email says there is not account found since the email address has change.  

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No need to log into any Dropbox account LeilaHamadani 

 

Just use an incognito window or another browser to access the form and you should be able to see it normally. 

 

Let me know of any updates!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!