Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

RCNET's avatar
RCNET
Explorer | Level 3
2 years ago

Emails from no-reply@dropbox.com

Questions about receiving an email "via dropbox" with a sender ID of no-reply@dropbox.com.   I received an email with a current "send" date and time with  instructions to open a pdf document, deli...
Account Settings
security
RCNET's avatar
RCNET
Explorer | Level 3
2 years ago

Hello Jay,

Here are some images...

#1.  The opened email.
#2.  Clicking on the One Dive window to "get document"
#3. Ending up in DropBox with a "shaded" screen and a sign in to my Microsoft acount, I suppose my email.
    BUT...when my acutal microsoft email account is entered...I get an error message as you can see that can not find that account.
So... I went to another window and signed into my microsoft account and it works fine.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for this info, RCNET.

 

Did you get a chance to reach out to this person, to see if they did share that file with you?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!