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carlofornasari's avatar
carlofornasari
New member | Level 2
9 months ago

Error 500, when deleting account

I can't delete my account. When I do try to delete my account, I get a error 500 message. I am on a free account that was downgraded from one of the previous business plans that are no longer offer...
Create or delete account
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi carlofornasari & anthonylan, let's jump right into this!

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

If you still get the error message, then I'd appreciate a screenshot of it.

Let me know how it goes!

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