Forum Discussion

Ion Cebanu's avatar
Ion Cebanu
New member | Level 2
2 years ago

Fake Dropbox account created under a real email address of our colleagues.

Hi!   We have recently encountered frequent SPAM emails, using the email address of one of our colleagues.   After implementing first-hand aspects of protection, emails from Dropbox are sent ...
security
Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff
2 years ago
Hello Ion Cebanu 

Thanks for reaching out. I hope you don't mind me jumping in here.
 
I see you have created ticket number 23768717 on this issue. 
 
Kindly reply to my email questions and I will investigate it for you. 
 
Looking forward to working with you by email. 
 
Best regards, 
Helen 
The Dropbox Team
 
  • Ion Cebanu's avatar
    Ion Cebanu
    New member | Level 2
    2 years ago

    Hello Hellen !

    I haven't received any questions by email, only the notification that I was tagged in the conversation.
    Please inform if I can provide the email address for correspondence here as well.

    Thank you !

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Ion Cebanu, could you check your spam folder to see if the email went there instead of your inbox?

    • Helen DBX's avatar
      Helen DBX
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hello there Ion Cebanu 

      Indeed, we have resent you a new ticket 23770057. Kindly let me know of the email address by reply to that email and we'll take if from there.

      Best regards, 
      Helen 
      The Dropbox Team




      • Ion Cebanu's avatar
        Ion Cebanu
        New member | Level 2
        2 years ago

        Thank you for your reply !
        I did find your email, and replied with more thorough details on the case.

        We will continue our correspondence, I guess, through email.
        Thank you for your time and effort !

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