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harryisthename's avatar
harryisthename
Helpful | Level 5
3 years ago

File accessed time changed

Sorry if this is a repeat.  I went back in and could not find the original using Search. Label is 'Security'   When I do a dir /s /a: /o:d /TA c:\*.* I am observing the file access date and time is...
security
Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
3 years ago
Hey Harry,
 
Thanks for holding on. Here are some points we can provide a bit more info:
 
First one (as you've mentioned) Dropbox does occasional sanity check true file comparisons and in between. Basically, we monitor the designated path of the syncing Dropbox folder and wait for filesystem events like add/edit/delete from the OS, which triggers a response from the Dropbox desktop application to then index/sync any changes that were made.
 
Regarding other devices connected to your account, we are happy to look into this further for you, and get a better understanding of what you're seeing at your end. 
 
I’m sure you’re aware of these steps, but not harm in reinstating - if you suspect that an Android device has accessed your account without your authorization:
 
 
Again, we can surely look into this further for you (via our support ticket).
 
Best! 
harryisthename's avatar
harryisthename
Helpful | Level 5
3 years ago

Hi Samantha, thank you again for your thoughtful reply.  I believe you can see my email address from this message.  If so, can I trouble you to *PLEASE* privately email me as there are some rather very important things I would like to discuss with you privately.  I do intend, for transparency sake and as a professional courtesy to those who are following this post, to ask you at some point to summarize what we conclude privately, which may take a bit of time. Or perhaps I can summarize down the road.

 

In the meantime, my only comment about the sanity check scan -- it's good to know you do that from time to time BUT it does not apply here as the procmon tool did not reveal any Readfiles for the file compares -- just the Create, close and read (by Windows Defender) of the 26-byte com.dropbox.atttrs file.  If this were a sanity check, the dropbox service would have to read and return the data to the cloud for cloud-compare (or the cloud would have to download the cloud version of the file to the local machine data for the local machine to compare to it's local copy).

 

I look forward (hopefully) to your email. 

 

Blessings,

 

Harry

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Harry,

     

    Not a problem, always happy to help.

     

    Our team has been advised to contact you directly (via email).

     

    Ps: if you haven't done so, please verify your email address, so we can fully assist you there: https://help.dropbox.com/account-access/verify-email

     

    Thank you! 

  • harryisthename's avatar
    harryisthename
    Helpful | Level 5
    3 years ago

    Hi Samantha.  Thank you!  Are you able to confirm I verified?  I logged off and logged in to my dropbox account on the portal but no verification email was sent nor did I expect one -- 2FA was in effect and I got a code on my cell.  I did not state the device was a trusted device.  I'll wait to hear from Dropbox privately.  It's possible you meant a verification email from the community blog which I believe is separate (I am using the same email however); not sure. 

     

    Thank you so much!

     

    Harry

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Harry,

     

    I've asked our team to resend the verification email, let me know if you got it. 

     

    Thanks! 

     

     

  • harryisthename's avatar
    harryisthename
    Helpful | Level 5
    3 years ago

    Hi Samantha,

     

    Thank you again!

     

    I've gone through a couple of rounds of verifying my email and account but the problem is that because I have a free account, I see no way of communicating to suppport my private findings.  I see a link to a chat bot, a link to community (such as here), and general answers to general questions.

     

    Please let me know if I am confused and if it is possible to temporarily give me a paid account or for me to upgrade my account and later revoke it so I can engage in a normal email and support ticket assigned to a person who can address my security concerns.

     

    Thank you again!

     

    Harry

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey Harry,

     

    We've engaged with our support team (and we have your info/email). That should be ok!

     

    You should hear from us soon.

     

    Thanks again. 

  • harryisthename's avatar
    harryisthename
    Helpful | Level 5
    3 years ago

    Hi Samantha, can I trouble you to followup as I have not been contacted by anyone yet.  I think your last note to me was Wed 06/21/2023 one week ago saying they would reach out.

    Blessings,

    Harry

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Harry,

     

    Apologies for the late reply here. I can see that you're already in touch via email. 

     

    Let me know if you need anything.

     

    Thanks!

     

     

  • harryisthename's avatar
    harryisthename
    Helpful | Level 5
    3 years ago

    Yes, thanks.  I am in communication and submitted my report and thank you for connecting me to support!  I asked "D" to reply if he has been seeing my emails in support including the detailed Word attachment.  Hopefully he has.  Thanks, Harry

  • harryisthename's avatar
    harryisthename
    Helpful | Level 5
    3 years ago

    Hi Samantha,

    Are you able to tell if "D" (name omitted to respect his privacy) received my Word attachment I emailed Thu July 6  11:34 PM?  I asked for an acknowledgement it was received and have not heard back.  Thank you,  Harry

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Harry,

     

    No problem, the communication is set as ''open'', but I will check if I can provide a timeline for you. 

     

    Thank you!

     

     

  • harryisthename's avatar
    harryisthename
    Helpful | Level 5
    3 years ago

    Hi Samantha, take a look at "D"'s response and mine to his in the ticket.  I'm sure you will find it interesting.  In any case, I would appreciate keeping this blog open as unsolved.    Thanks,  Harry

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