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Forum Discussion
File accessed time changed
Sorry if this is a repeat. I went back in and could not find the original using Search. Label is 'Security' When I do a dir /s /a: /o:d /TA c:\*.* I am observing the file access date and time is...
Sam DBX
Community Manager
Community ManagerHi Harry,
Not a problem, always happy to help.
Our team has been advised to contact you directly (via email).
Ps: if you haven't done so, please verify your email address, so we can fully assist you there: https://help.dropbox.com/account-access/verify-email
Thank you!
Hi Samantha. Thank you! Are you able to confirm I verified? I logged off and logged in to my dropbox account on the portal but no verification email was sent nor did I expect one -- 2FA was in effect and I got a code on my cell. I did not state the device was a trusted device. I'll wait to hear from Dropbox privately. It's possible you meant a verification email from the community blog which I believe is separate (I am using the same email however); not sure.
Thank you so much!
Harry
- Sam DBX
Hi Harry,
I've asked our team to resend the verification email, let me know if you got it.
Thanks!
Hi Samantha,
Thank you again!
I've gone through a couple of rounds of verifying my email and account but the problem is that because I have a free account, I see no way of communicating to suppport my private findings. I see a link to a chat bot, a link to community (such as here), and general answers to general questions.
Please let me know if I am confused and if it is possible to temporarily give me a paid account or for me to upgrade my account and later revoke it so I can engage in a normal email and support ticket assigned to a person who can address my security concerns.
Thank you again!
Harry
- Sam DBX
Hey Harry,
We've engaged with our support team (and we have your info/email). That should be ok!
You should hear from us soon.
Thanks again.
Hi Samantha, can I trouble you to followup as I have not been contacted by anyone yet. I think your last note to me was Wed 06/21/2023 one week ago saying they would reach out.
Blessings,
Harry
- Sam DBX
Hi Harry,
Apologies for the late reply here. I can see that you're already in touch via email.
Let me know if you need anything.
Thanks!
Yes, thanks. I am in communication and submitted my report and thank you for connecting me to support! I asked "D" to reply if he has been seeing my emails in support including the detailed Word attachment. Hopefully he has. Thanks, Harry
Hi Samantha,
Are you able to tell if "D" (name omitted to respect his privacy) received my Word attachment I emailed Thu July 6 11:34 PM? I asked for an acknowledgement it was received and have not heard back. Thank you, Harry
- Sam DBX
Hi Harry,
No problem, the communication is set as ''open'', but I will check if I can provide a timeline for you.
Thank you!
Hi Samantha, take a look at "D"'s response and mine to his in the ticket. I'm sure you will find it interesting. In any case, I would appreciate keeping this blog open as unsolved. Thanks, Harry
