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valeri11's avatar
valeri11
New member | Level 2
2 years ago

Files completely gone after email change

I got a message in my account asking me to update my email address because Dropbox, for whatever reason, couldn't contact me using my current email. That email works, I'm not sure why I got that mess...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
valeri11 wrote:

I changed my email address. When I logged in with my new email address all my files were gone.

It sounds like created a new account. Have you tried signing in with your old email address?

 

Is there anyway to talk to a real live person and have this resolved?

Phone support is available for Business team accounts only. All others can find the support options available to them on the Support page. Basic accounts are limited to the various self-help options such as the chat bot, help center articles or posting here on the Community.

 

If you're having a problem signing in and want to open a ticket, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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