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realjun97's avatar
realjun97
Explorer | Level 3
2 years ago

Find my account

i’m a paid account subscriber. I can't remember the account email I'm subscribing to, so I'm having trouble logging in. My personal paid subscription account is [removed per the Community's Guidelines...
account access
security
realjun97's avatar
realjun97
Explorer | Level 3
2 years ago

I logged in to another account to find an upgrade. I upgraded through iOS. Payment is being made according to subscription, but i don't accept the receipt through that email.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you maybe try to restore your purchases as outlined here and let me know how it goes realjun97? 

  • realjun97's avatar
    realjun97
    Explorer | Level 3
    2 years ago
    Unable to restore purchase.

    NSURLErrorDomain. 409.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey realjun97, just to confirm, was the purchase successful? And did you eventually receive the purchase receipt email?

      • realjun97's avatar
        realjun97
        Explorer | Level 3
        2 years ago

        The purchase was made normally. And I requested to resend the purchase receipt and received it by email yesterday. 

        For your information, the email account I received the receipt is [email removed as per Community Guidelines]

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