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Forum Discussion
Find my account
i’m a paid account subscriber. I can't remember the account email I'm subscribing to, so I'm having trouble logging in. My personal paid subscription account is [removed per the Community's Guidelines...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for clarifying that for us realjun97
It seems that both of your accounts are on the Basic plan. Do you happen to have another Dropbox account associated with a different email of yours perhaps?
Also, when did you upgrade your account in the first place?
I can't remember what it is if I have an account that I signed up for with another email. Is there any way to find the account? The first time to upgrade is September 13, 2020.
- Nancy
Hey realjun97, since your upgrade is being handled by the App Store, I’m afraid our support team won’t be able to see much on their end.
Can you please try to contact Apple about this, so that they can confirm the email address of the upgrade?
If that doesn’t work out though, let me know and we can log a ticket for you, as the next step.
- How should I ask Apple? I'd appreciate it if you could tell me how. And I wonder what log a ticket means if it can't be solved by this method.
- Mark
Super User II
You will need to speak to Apple Support via the Apple App Store help system. You can usually do that via iTunes.
Dropbox has no control, or access to, any payments or plan info for stuff via Apple Stores.
After contacting Apple Customer Center, we confirmed that the dropbox subscription and payment account is [removed per Community Guidelines] . In addition, after logging into dropbox with the account above, I pressed the upgrade button and it shows that I'm already subscribed. In the end, it's clear that the login account is currently subscribed for a fee, and after re-logging, all the existing data were deleted and the capacity was lowered to the basic version. Your company should give you a responsible answer on this part. In addition, please let me know the email address where I can directly consult e-mail other than this community.
- I've been asking questions through your company's community, but I couldn't get the answer I wanted. Nancy, an employee, tells me to log tickets on the 'billing issues' page, but I don't know what to do. I hope for an answer.
- Hannah
Hey yoon jun, are you having trouble submitting a help request to our support team?
What you need to do is open a browser that is not logged in to any Dropbox account or even better, use an incognito/private browsing window.
Then, go to this page and in the "I want to look up information related to" section, choose "other".
Then, type in an email address you can access, then select your payment details, describe your issue in the "other details" box and then submit your request.
I hope this helps!
