Forum Discussion

realjun97's avatar
realjun97
Explorer | Level 3
2 years ago

Find my account

i’m a paid account subscriber. I can't remember the account email I'm subscribing to, so I'm having trouble logging in. My personal paid subscription account is [removed per the Community's Guidelines...
account access
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

You will need to speak to Apple Support via the Apple App Store help system. You can usually do that via iTunes. 

 

Dropbox has no control, or access to, any payments or plan info for stuff via Apple Stores. 

yoon jun's avatar
yoon jun
Explorer | Level 4
2 years ago

After contacting Apple Customer Center, we confirmed that the dropbox subscription and payment account is [removed per Community Guidelines] . In addition, after logging into dropbox with the account above, I pressed the upgrade button and it shows that I'm already subscribed. In the end, it's clear that the login account is currently subscribed for a fee, and after re-logging, all the existing data were deleted and the capacity was lowered to the basic version. Your company should give you a responsible answer on this part. In addition, please let me know the email address where I can directly consult e-mail other than this community.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey yoon jun, if you’d like to log a ticket with our support team instead, please open another browser on your computer, and go to this page.

  • yoon jun's avatar
    yoon jun
    Explorer | Level 4
    2 years ago
    I've been asking questions through your company's community, but I couldn't get the answer I wanted. Nancy, an employee, tells me to log tickets on the 'billing issues' page, but I don't know what to do. I hope for an answer.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey yoon jun, are you having trouble submitting a help request to our support team?

     

    What you need to do is open a browser that is not logged in to any Dropbox account or even better, use an incognito/private browsing window.

     

    Then, go to this page and in the "I want to look up information related to" section, choose "other".

     

    Then, type in an email address you can access, then select your payment details, describe your issue in the "other details" box and then submit your request.

     

    I hope this helps!

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