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John9459 's avatar
John9459
Explorer | Level 4
3 years ago

Getting a 'Can't connect to Dropbox' message

I belong o a website that uses Dropbox for members to view their content. It worked perfectly for 2 months, then about 9/20, I started getting a " Can't connect to dropbox.Dropbox. Make sure you are ...
account access
John9459 's avatar
John9459
Explorer | Level 4
3 years ago
Ii have also tried Duck Duck Go and even tried in incognito mods with no luck.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • John9459 's avatar
    John9459
    Explorer | Level 4
    3 years ago
    I have Norton. I do not have a VPN. When this started, I was with Verizon and has continued after I changed to TMobile. I have a Gakaxy 23+ phone now. I was using a Galaxy Note8 when the problems started
  • John9459 's avatar
    John9459
    Explorer | Level 4
    3 years ago
    How would I check to see if there are any restrictions on my phone foe Dropbox ?

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