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BenevolentDeity's avatar
BenevolentDeity
New member | Level 2
3 years ago

Getting a Dropbox account logon security code takes hours.

I'm sorry if "Settings and Preferences" is not the appropriate category for this post but I couldn't find anything that seemed more appropriate:  I have another account with Dropbox that I've been tr...
account access
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
BenevolentDeity wrote:

I can't contact support without logging on first, which I can't do because of the excessive security code delay.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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