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BenevolentDeity's avatar
BenevolentDeity
New member | Level 2
3 years ago

Getting a Dropbox account logon security code takes hours.

I'm sorry if "Settings and Preferences" is not the appropriate category for this post but I couldn't find anything that seemed more appropriate:  I have another account with Dropbox that I've been tr...
account access
security
MinorDeity's avatar
MinorDeity
Explorer | Level 3
3 years ago

I just now saw your reply and tried to log in again just to get you a fresh hours-delayed security code file.  This time, however, the security code email came back almost immediately and allowed me to finish logging in.  I guess Dropbox or whatever servers they're using to send or receive emails have been flakey for the last several days and finally got fixed.  Regardless, I can send you the mime header from one of the extremely delayed security code emails I got if you wish, but I need to know what to remove from it that could present a security risk for me.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi MinorDeity, the emails are sent out immediately from the Dropbox servers if a request is made. 

 

If there was a delay, it could be related to your email provider, so we'd recommend contacting them first regarding the delay in delivery.

  • MinorDeity's avatar
    MinorDeity
    Explorer | Level 3
    3 years ago

    Thanks for the reply.  The mime header in the response email from Dropbox indicated that it was sent it several hours after the security code was requested on the Dropbox website, then it took less than 60 seconds for it to get to me once Dropbox sent it.  I'm not sure what else I can check 😞

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi MinorDeity, no need for the screenshot, since your email might be visible, and that wouldn't be very secure. 

       

      If you have any trouble with this again, you can directly submit a Support team using this link. Just make sure you're completely signed out from your account.

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