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BenevolentDeity's avatar
BenevolentDeity
New member | Level 2
3 years ago

Getting a Dropbox account logon security code takes hours.

I'm sorry if "Settings and Preferences" is not the appropriate category for this post but I couldn't find anything that seemed more appropriate:  I have another account with Dropbox that I've been tr...
account access
security
MinorDeity's avatar
MinorDeity
Explorer | Level 3
3 years ago

Thanks for the reply.  The mime header in the response email from Dropbox indicated that it was sent it several hours after the security code was requested on the Dropbox website, then it took less than 60 seconds for it to get to me once Dropbox sent it.  I'm not sure what else I can check 😞

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi MinorDeity, no need for the screenshot, since your email might be visible, and that wouldn't be very secure. 

 

If you have any trouble with this again, you can directly submit a Support team using this link. Just make sure you're completely signed out from your account.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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