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syedmaz's avatar
syedmaz
Explorer | Level 3
3 years ago

Has dropbox login flow changed recently?

Can someone please shed some light on this: 1. Has Dropbox Business web login i.e. https://www.dropbox.com/login flow has changed *recently* from one page (i.e. email&password fields on same page) t...
dropbox business
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the patience while I was looking into this internally syedmaz 

 

Here's what I found: The login flow has indeed changed recently to multi-step authentication for all users. From the documentation, Okta SWA does not support multi-step authentication, so it will not work with the new Dropbox login UX.

 

I hope this information helps!

syedmaz's avatar
syedmaz
Explorer | Level 3
3 years ago
Thank you for updating us.

Okta SWA does support multiple step ( two page login process 1 for ID and 2nd page for password) but only with static CSS selectors.

Can you please confirm if recent Dropbox change has changed login and password CSS Selector fields from static to dynamic as we've mnetioned that earlier in this post ? This can be observed via right click on page in Google Chrome > inspect.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

     CSS selectors were changed but not from static to dynamic syedmaz. The lower-level inputs were always dynamic but their container has a static name selector.

     

    I hope this clarifies!

    • syedmaz's avatar
      syedmaz
      Explorer | Level 3
      3 years ago
      Can you please give example of login field CSS selectors before and after the change, so I can correlate them with OKta side SWA requirement. So I can establish how it was working before and why can't now.

      Many thanks

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hi syedmaz 

         

        Thanks for standing by while I tracked down an answer for you. We can't provide the CSS selectors as they are subject to frequent change. Per their own documentation, Okta SWA does not support multi-step authentication.

         

        While running this by my team, they suggested using SAML to support multi-step authentication. I hope this suggestion is useful!

         

        Regards,

        Ben

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