Forum Discussion

Alessio Accardi's avatar
Alessio Accardi
New member | Level 2
6 months ago

Having trouble accessing my account, since I no longer have access to the phone used to set up 2FA.

On 6/19 I contacted customer support regarding an account that I use as a depository for all my work data (Ticket #25230929). As such, it is vital I access this data to continue several ongoing proje...
account access
two factor authentication
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Alessio Accardi, welcome to our Community!

Thank you for reaching out and taking the time to explain your situation in detail. 

I understand how incredibly frustrating this must be, especially given the urgency of accessing your work-related data. 

Please rest assured that your ticket has been escalated, and marked as high priority. Our specialized team is currently reviewing your case, and you will receive a response as soon as possible. 

While I know the wait can be hard, we truly appreciate your patience and understanding while we work to find the best solution for you and your account's safety. 

If you have any additional information that could assist our team, feel free to reply directly to your support ticket.

If you need something else, please let me know and I will be more than happy to help every step of the way. 

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