Forum Discussion

Stuck2's avatar
Stuck2
Explorer | Level 3
3 years ago

Help in getting to speak with someone, in order to access my account. No access to the email address

Hi - I am both a (paid) Pro and a (free) Basic customer in UK - one used for professional reasons, the other personal.  There are account complications which the Bot is not helping me with ("Ask an...
account access
Account Settings
security
Ronny0909's avatar
Ronny0909
New member | Level 2
3 years ago

Hi there, 

I am having the same issue as the user who submitted the original question. 

I need to cancel another account I have no longer got access to the email for. Can I please request assistance on cancelling the billing for this account? 

Many thanks

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Ronny0909, could you follow these steps provided by Rich in order to contact the support team directly on this matter?

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