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giuseppetornielli's avatar
giuseppetornielli
New member | Level 2
4 years ago

Help recovering a personal account

I have always had a personal Dropbox account. Soon after joining a company to start up a new department, I set up a company/ teams Dropbox account for easy file transfer. Since I already had an accou...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi giuseppetornielli 

Unfortunately the only people who can do this are the company you used to work for - they need to undelete the account (which must be done within a few days of initial deletion or its not possible) and then remove you from the team rather than deleting it. If they dont do this then I'm afraid there is nothing anybody can do.

giuseppetornielli's avatar
giuseppetornielli
New member | Level 2
4 years ago

Wow, I'm definitely upset to hear this... 

I appreciate your knowledge and help; thank you, Mark. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    Sorry 😞 

     

    This is why when you do join a team it almost forces you to set up a second account 'cause as soon as you are "in a team" your data/account and everything is 'owned' by that team. 

    • giuseppetornielli's avatar
      giuseppetornielli
      New member | Level 2
      4 years ago

      I understand, and I honestly thought I did that. I had my own file folder then there was the "Marketing Team" folder that the team only had access to. 

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