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Mdbox2's avatar
Mdbox2
Helpful | Level 6
3 years ago
Solved

How can I delete an unwanted extra Dropbox account?

I accidentally created an extra Dropbox account in a second email account. I wish to cancel the extra Dropbox account, but I am afraid in the process I will lose my original Dropbox account that is l...
Create or delete account
security
  • Mdbox2's avatar
    Mdbox2
    3 years ago

    If I remember correctly, the message was that I needed to sign into the extra account in order to delete it. In order to sign in I had to create a password for the extra account. I did that and got a message saying the extra account was successfully deleted, and my original Dropbox account was not affected. Thank you for the follow up. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Mdbox2, thanks for posting your question.

 

If you want to make sure you're deleting the correct account, I would suggest opening a new private browsing/incognito window on your browser.

 

Sign in to the account in question, delete it and your main Dropbox account won't be affected at all.

 

Let me know how it goes!

  • Mdbox2's avatar
    Mdbox2
    Helpful | Level 6
    3 years ago

    In order to sign in to the extra unwanted account on the incognito window I have to enter a password which I have been reluctant to create. I guess I will make sure all the files on my original Dropbox are located on my hard drive. Then create a password for the unwanted account so I can delete it and take a chance my original Dropbox survives. Thanks for the help. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Mdbox2, can you clarify what you mean by "create a password"?

       

      What kind of prompt do you see when you try to sign in?

      • Mdbox2's avatar
        Mdbox2
        Helpful | Level 6
        3 years ago

        If I remember correctly, the message was that I needed to sign into the extra account in order to delete it. In order to sign in I had to create a password for the extra account. I did that and got a message saying the extra account was successfully deleted, and my original Dropbox account was not affected. Thank you for the follow up. 

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