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Forum Discussion

wheat101's avatar
wheat101
Explorer | Level 3
7 years ago

How can I move a folder out of a Team Folder?

How do I move a folder out of the admin team folder? I am the administrator of the account. 
security
Team admin
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for elaborating on this one Mike. 

I guess you've tried doing this on another browser to exclude browser specific issues so I'll need some additional information to look into this further.

Is the folder you're trying to move outside your Team Folder a shared folder or a private one? Are you the owner?  Does it contain other (shared) folders? Would you like to move it to your account's root or to another (possibly shared?) folder?

Any information you can provide will help in our investigation so feel free to include anything you find of relevance to the case. Thanks!

 

MikeMMS's avatar
MikeMMS
New member | Level 2
7 years ago

Thanks for the quick response Walter.

I tried to move the folder with safari and chrome.

The folder, in the team folder, I am trying to move is shared only with the team.  I can not 'unshare' the folder with the team.  I was able to move a different folder that was not shared with the team outside of the team folder.

The folder I am attempting to move to is at the root, shared with 2 of my email addresses.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for the clarifications Mike - I appreciate it.

    As I'd need to have a more account specific view at this point, I've just gone ahead and sent you a brief message to your Dropbox associated email address so we can work on this together. 

    Take a look at your inbox (ticket with ID: 9062985) when you get the chance, and we'll take it from there.

    Thanks for your patience and cooperation so far!

    • KAPink's avatar
      KAPink
      New member | Level 2
      7 years ago

      I am having this same problem, and the marked "solution" here isn't actually a solution. How do I move a folder out of a team folder (all employees) and into a non-team folder (executive-only access)? I get an error when I try to pull something out of the team folder and back into the not-shared-with-everyone folders. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        Sorry to hear you're having issues with this KAPink!

        Could you forward a screenshot of the exact error you get so that I can get a better understanding of the matter at hand? 

        Thanks!

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