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garrettkajmowicz's avatar
garrettkajmowicz
New member | Level 2
2 years ago
Solved

How do I file a support ticket to get access to the account of a dead relative?

How do I file a support ticket to access the account of a dead relative? The support page here says to "create a support ticket" and provides a link to a web page with help information. Notably, it doesn't contain an option to file a support ticket. The chatbox tells me that additional support options may be available with a different plan, but I don't want a plan. I don't want to be a customer. I want to access the account of someone else who is/was a user.

account access
security
  • Dell_Dropbox's avatar
    Dell_Dropbox
    2 months ago

    It's great that our mods reached out to everyone in thread that needed help, but for newer readers who may land on this page:

    To contact Dropbox support, go to dropbox.com/get_help. Once you log in, you’ll see your available support options based on your plan and account type.

6 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi garrettkajmowicz, sorry to hear about your loss. 

     

    In order for our specialized agents to have a closer look into this, I sent you an email.

     

    I did this, since this would require some account-specific info on our end.

     

    I'll be happy to see you there!

  • Rikler's avatar
    Rikler
    New member | Level 2
    3 months ago

    Hi Megan, 

    I have the same issue, seems to be impossible to end my fathers account. Haven't seen any worse support than yours yet.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    I’m sorry for your loss, Rikler. 

    When saying that you wish to end your father’s Dropbox account, do you mean that you’d like to cancel a paid subscription, or that you’d like to delete the account altogether (or even both)? 

    Let me know and I’ll guide you from there.

  • Rikler's avatar
    Rikler
    New member | Level 2
    3 months ago

    Hi Nancy, I have replied to you through email. But the message doesnt seem to go through. I think its better to communicate through that way. 

    Can you contact me in a way that I can respond.

    Thank you

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    No problem at all, Rikler! I’ve just logged a new ticket for you. 

    Please check the email address that’s linked to your Community profile and reply back to me; I’ll further assist you via email.

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    2 months ago

    It's great that our mods reached out to everyone in thread that needed help, but for newer readers who may land on this page:

    To contact Dropbox support, go to dropbox.com/get_help. Once you log in, you’ll see your available support options based on your plan and account type.

About Security and Permissions

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