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Forum Discussion
How to access my old account with no email/password
Hello So I have a question I had an old Dropbox account and it is on my old email and phone number now I have a new email and new phone number how can I get access to my old one?
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHope it’s OK to jump in, Yaecob omer.
If the issue is that you can’t access your old email address, and you’ve also forgotten your Dropbox password, then you’ll need to contact your ESP to help you regain access to your old email. This way, you can reset your Dropbox password.
Without it, I’m afraid there’s not much more we can do on our end.
How can I contact ESP ?
- Rich
Super User II
Yaecob omer wrote:
How can I contact ESP ?Your ESP is your email service provider, which would be whoever provided you with your old email address. You need to contact them to see if you can get back in to that old email. Once you do, you can reset your Dropbox password.
