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Forum Discussion
Yaecob omer
3 years agoExplorer | Level 3
How to access my old account with no email/password
Hello So I have a question I had an old Dropbox account and it is on my old email and phone number now I have a new email and new phone number how can I get access to my old one?
Yaecob omer
3 years agoExplorer | Level 3
How can I contact ESP ?
Rich
Super User II
3 years ago
Yaecob omer wrote:
How can I contact ESP ?
Your ESP is your email service provider, which would be whoever provided you with your old email address. You need to contact them to see if you can get back in to that old email. Once you do, you can reset your Dropbox password.
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