Forum Discussion

Yaecob omer's avatar
Yaecob omer
Explorer | Level 3
3 years ago

How to access my old account with no email/password

Hello So I have a question I had an old Dropbox account and it is on my old email and phone number now I have a new email and new phone number how can I get access to my old one?
account access
security
Bayrem Fitouri 's avatar
Bayrem Fitouri
New member | Level 2
2 years ago

My account was stolen Bayrem I would like to return it

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Bayrem Fitouri, I hope you're doing well!

     

    When you say your account was stolen, would you be able to share some additional info with us, please? 

     

    Was your account hacked by any chance? If so, feel free to take a look at this Help Center article.

     

    Let me know more!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear about this, Yaecob omer.

     

    If your goal is to regain access to a Dropbox account that is using an old email address you can no longer access, I would suggest reaching out to our support team directly.

     

    To do this, you will need to open a private browsing/incognito window on your browser and go to this page.

     

    Select your issue type, fill out the form and submit your request.

     

    I hope this helps!

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