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Jen Jens's avatar
Jen Jens
New member | Level 2
3 years ago

How to remove a former Admin?

Our former admin doesn't work here anymore and it appears she has changed her email to an address we don't have access to.  How do we remove her access and change the admin?
account access
Team admin
Team member
Jen Jens's avatar
Jen Jens
New member | Level 2
3 years ago

Yes, she was the only admin.  Is there an easy way to start another subscription without losing any data?

Jen Jens's avatar
Jen Jens
New member | Level 2
3 years ago

But I don't have access to their new, personal, email account.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Jen Jens wrote:

    But I don't have access to their new, personal, email account.

    Then you won't be able to replace the admin yourself. Only they will be able to do it. Have you tried contacting them?

     

    Failing that, I would immediately make an offline backup of all the data in the account because there's nothing stopping them from deleting it or just kicking you out of the account. Technically, the account is theirs as it's their email controlling it. Backup your data, then start a new account and upload your data to it. Basically, start over.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Jen Jens, exactly what Rich said.

     

    You need to download any content you have, and create an entirely new Dropbox account, which you'd then upgrade to a Business plan.

     

    I hope this clarifies! 

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