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Forum Discussion
Padstar
12 months agoNew member | Level 1
I am locked out of old account since I don't have access to the email address that's linked with it
so I no longer have access to the email that is attached to my old dropbox acc so the security code is gertting sent there and i dont know how to change the email this acc is like 10 years old i really need it
In that case, can we reach out from our end via email to investigate a bit further Padstar?
9 Replies
- Mark12 months ago
Super User II
It is unlikley you will be able to regain access to the account unfortunately.
You need to contact Support via www.dropbox.com/support while not logged in - even to here, so use an incognito window.
- Padstar12 months agoNew member | Level 1
the problem is i cant actually email a human about my problem
- Walter12 months ago
Dropbox Community Moderator
Hey Padstar - did you try getting in touch with our support team as Mark suggested?
If you did, you can share your ticket ID with us so that we can look it up in our system too, if needed.
- Padstar12 months agoNew member | Level 1
they suggest getting intouch with my email provider to try and get into the email acc but ive tried and cant get into it the only way it can be fixed is if the email is updated through asking me security questions/ i dont know :(
- Walter12 months ago
Dropbox Community Moderator
I see, do you have a ticket number for us to look up in our system Padstar?
- Padstar12 months agoNew member | Level 1
dont because i wasnt acually able to speak to anyone
- Walter12 months ago
Dropbox Community Moderator
In that case, can we reach out from our end via email to investigate a bit further Padstar?
- Padstar12 months agoNew member | Level 1
yes that would be great do you want me to send you the details like email etc
- Hannah12 months ago
Dropbox Community Moderator
Hey Padstar, I just sent you an email to the address linked to your Community profile, so we'll continue there!
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