Forum Discussion

Padstar's avatar
Padstar
New member | Level 1
12 months ago
Solved

I am locked out of old account since I don't have access to the email address that's linked with it

so I no longer have access to the email that is attached to my old dropbox acc so the security code is gertting sent there and i dont know how to change the email this acc is like 10 years old i really need it

  • In that case, can we reach out from our end via email to investigate a bit further Padstar

9 Replies

  • Padstar's avatar
    Padstar
    New member | Level 1
    12 months ago

    the problem is i cant actually email a human about my problem

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Padstar - did you try getting in touch with our support team as Mark suggested?

    If you did, you can share your ticket ID with us so that we can look it up in our system too,  if needed. 

  • Padstar's avatar
    Padstar
    New member | Level 1
    12 months ago

    they suggest getting intouch with my email provider to try and get into the email acc but ive tried and cant get into it the only way it can be fixed is if the email is updated through asking me security questions/ i dont know  :(

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    I see, do you have a ticket number for us to look up in our system Padstar

  • Padstar's avatar
    Padstar
    New member | Level 1
    12 months ago

     dont because i wasnt acually able to speak to anyone

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    In that case, can we reach out from our end via email to investigate a bit further Padstar

  • Padstar's avatar
    Padstar
    New member | Level 1
    12 months ago

    yes that would be great do you want me to send you the details like email etc

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Padstar, I just sent you an email to the address linked to your Community profile, so we'll continue there!

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