Forum Discussion

Max Mueller's avatar
Max Mueller
New member | Level 2
3 years ago

I cannot log in because the security code has not been sent to my registered e-mail address.

Hello, I cannot log in because the 6-digit security code has not been sent to my registered AOL e-mail address. The mail address is with AOL, but with an old German domain aol.de, so the mails from ...
account access
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It sounds like emails to the aol.de should arrive at your email then. If it's not arriving, and the email isn't in the spam/junk folder, then it could be filtered by AOL itself. 

 

Have you confirmed with them that emails to your email aol.de from Dropbox are not being delivered to your inbox?

Max Mueller's avatar
Max Mueller
New member | Level 2
3 years ago

I have now written to AOL support to clarify the possible filter problem. As soon as I have an answer, I will publish it here.

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