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claireb1's avatar
claireb1
Explorer | Level 4
3 years ago
Solved

I cannot see my device to sign out of it

Hi I use four devices on Dropbox. Whenever I want to use the 4th device I sign out of one. This has worked for years. However, just recently I found I cannot sign out of my main computer it is alwa...
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  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the reply, Claire.

     

    You don't need to quit the Dropbox app on your desktop, but sign out of it. Signing out will unlink the computer, if it's linked to the account.

     

    Can you try and let me know if it works?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshot.

 

Is this the same thing that you see when you login to your account online and go to the "devices" section in your security page?

claireb1's avatar
claireb1
Explorer | Level 4
2 years ago

Hi Hannah

 

Yes, it only shows two devices logged in: my laptop and my iPhone. I had to log out of my iPad to connect to my laptop. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot, Claire!

     

    Have you tried manually signing out of the Dropbox application on that computer, to see if that helps?

    • claireb1's avatar
      claireb1
      Explorer | Level 4
      2 years ago

      Hi Hannah

       

      I can quit on the icon at the top of my screen. But in my finder on my Mac desktop, I still have access to Dropbox. I have restarted my Mac Desktop. So there is nowhere I can quit as it does not show up when I try to log in with a 4th machine and try to log out of the desktop.

       

      Interestingly, when I try to log in with a 4th device, it should show the three linked, but it doesn't show the desktop. It shows 3 of 3 devices connected, the laptop and the iPhone, and when trying to log in with the iPad, it says that the iPad is linked, but it is not.

      That is the one I am trying to log in with. And it still does not show the desktop that has access to Dropbox.

      Very confused 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the reply, Claire.

         

        You don't need to quit the Dropbox app on your desktop, but sign out of it. Signing out will unlink the computer, if it's linked to the account.

         

        Can you try and let me know if it works?

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