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zacofresh's avatar
zacofresh
New member | Level 1
2 years ago

I can't access any of my 3 email addresses to get the one-time code.

I made this over 10 years ago. I have been trying to get access to 3 of my email addresses, gmail, but its a lost cause. I am trying to recover all the music me and my friend made, he passed away in ...
account access
emails
Passwords
zacofresh's avatar
zacofresh
New member | Level 1
2 years ago

How do I send a screenshot!?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi zacofresh, you can copy and paste the screenshot in your next reply.

  • zacofresh's avatar
    zacofresh
    New member | Level 1
    2 years ago

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      You need to contact support via www.dropbox.com/support for help. Do this while not logged in, even to here. Using an incognito window usually helps.

      How long is it since your last log on? If its over 12 months the data would have been deleted anyway I'm afraid due to inactivity.  

      In terms of support, however, it is very unlikely you can get access back I'm afraid. See this for info. 

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