Forum Discussion

toni_kamins's avatar
toni_kamins
New member | Level 2
2 years ago

I can't access my account due to the two-factor code not being received

1- I have a paid drop box account and can't log in because two-factor isn't sending a code. 2- I accepted the back up upgrade the other day and all my document files have been deleted. I can't log i...
account access
security
toni_kamins's avatar
toni_kamins
New member | Level 2
2 years ago

Thanks. I've done the chat already. I was able to get into my accout through the icon on my task bar (WIN 10), but the files were backed up last night after the problem started. I still can't log in through the website and my files are still gone except for old versions that are pretty much useless to me now.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If you follow the steps provided in my previous response, you can contact the support team for them to look into the issue with the account access.

  • toni_kamins's avatar
    toni_kamins
    New member | Level 2
    2 years ago

    Thanks. I'll try it, but as far as my files are concerned it looks like I'm screwed.

     

    • toni_kamins's avatar
      toni_kamins
      New member | Level 2
      2 years ago

      I tried everything you and the online chat people told me to do. I was sent a link to where Dropbox now stores backups and the support person showed me how to access it. I downloaded, extracted the file, went to the location and the file is empty. Three years of information and worked totally lost. 

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