Forum Discussion

toni_kamins's avatar
toni_kamins
New member | Level 2
2 years ago

I can't access my account due to the two-factor code not being received

1- I have a paid drop box account and can't log in because two-factor isn't sending a code. 2- I accepted the back up upgrade the other day and all my document files have been deleted. I can't log i...
account access
security
toni_kamins's avatar
toni_kamins
New member | Level 2
2 years ago

Thanks. I'll try it, but as far as my files are concerned it looks like I'm screwed.

 

toni_kamins's avatar
toni_kamins
New member | Level 2
2 years ago

I tried everything you and the online chat people told me to do. I was sent a link to where Dropbox now stores backups and the support person showed me how to access it. I downloaded, extracted the file, went to the location and the file is empty. Three years of information and worked totally lost. 

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