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mehditk1231's avatar
mehditk1231
Explorer | Level 3
2 years ago

I can't access my account's password

Hello , I have access to my email and dropbox account , but I can't login to dropbox password, I put the user and the password correctly, I receive the 2FA validation code by sms a message appears...
account access
security
mehditk1231's avatar
mehditk1231
Explorer | Level 3
2 years ago
Hi ,
I receive this prompt from the website and the mobile app.

Also i don’t have access to my account, all session are disconnected
Thanks for reply me.
I’m confused , please help me.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

As it sounds like you don't have access to your Dropbox Passwords account any more on any of your devices, this would mean that it wouldn't be possible to log back into your account without your recovery words.

 

I'm sorry I can't be more helpful on this matter.

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