Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Keyonkk, thanks for bringing this to our attention.

 

The 6 digit security code is used when you access the Dropbox account from a different location for security purposes.

 

Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to login again?

 

This will help me to assist further!

  • Keyonkk's avatar
    Keyonkk
    Helpful | Level 5
    3 years ago

    Hi Jay 

     

    I asked email support, they need me to to give them Phone No. , last 2 email sent within 7 days, rescue email account .

    I won't remember because the email account was created 10 years ago and I didn't use more than 5 years.  

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If this is what the support team requires, then you'd need to provide that information in order for them to assist you further. 

       

      Do you have the ticket ID in order to locate it on the system?

      • Keyonkk's avatar
        Keyonkk
        Helpful | Level 5
        3 years ago

        Jay , Yes...dropbox support already gave me the ticket no.

        And yes, I won't use that email (yxhxx mail) ever. 

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!