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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi mhaugh69, it isn't possible to change the email address on the Dropbox mobile app when signed in.

 

Since you have access to the account, this will give you the opportunity to download the information to your device to allow you to save it. If you have a new Dropbox account already, you could share a folder to that account, and move the files into that folder via the mobile app so the new account gets the same files.

mhaugh69's avatar
mhaugh69
New member | Level 2
2 years ago

Great!  thanks so much

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