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Forum Discussion
Keyonkk
3 years agoHelpful | Level 5
I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
- 1 year ago
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
Nancy
Dropbox Community Moderator
2 years agoosill๋, ์ด๋ฐ ์์์ ๋ค์ผ๋ ์ํ๊น์ต๋๋ค.
ํ์ฌ ์ด Dropbox ๊ณ์ ์ ์ฐ๊ฒฐ๋์ด ์๋ ์ฅ์น๊ฐ ์์ต๋๊น? ๊ทธ๋ ๋ค๋ฉด ์ผํ์ฑ ์ฝ๋๊ฐ ์๋ฆผ์ผ๋ก ์ ์ก๋์๋์ง ํ์ธํ์ จ๋์?
๊ทธ๋ ์ง ์์ ๊ฒฝ์ฐ ๋์ ์ง์ํ์ ํฐ์ผ์ ๊ธฐ๋กํด ์ฃผ์๊ธฐ ๋ฐ๋๋๋ค. ๋ค์ ๋จ๊ณ๋ฅผ ๋ฐ๋ฅด์ญ์์ค.
์ธํฐ๋ท ๋ธ๋ผ์ฐ์ ์์ ์ด๋ค Dropbox ๊ณ์ ์๋ ๋ก๊ทธ์ธํ์ง ์์๋์ง ํ์ธํ์ธ์.
https://www.dropbox.com/support/sign-in-issues ํ์ด์ง๋ก ์ด๋ํ์ฌ '๋ฌธ์ ์ ํ'์ ์ ํํ์ธ์.
์ ๋ณด๋ฅผ ์ ๋ ฅํ๊ณ ํ์ฌ ์ ์ ๊ฐ๋ฅํ ์ด๋ฉ์ผ ์ฃผ์๋ฅผ ์ ๋ ฅํ ํ ์ ์ถํ์ธ์.
๊ทธ๋ฌ๋ฉด ํฐ์ผ ๋ฒํธ๊ฐ ํฌํจ๋ ํ์ธ ์ด๋ฉ์ผ์ ๋ฐ๊ฒ ๋ฉ๋๋ค.
ํฐ์ผ ๋ฒํธ๋ฅผ ๋ฐ์ผ๋ฉด ์ฌ๊ธฐ๋ก ๋ณด๋ด์ฃผ์ธ์.
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Sorry to hear about this, osill.
Do you currently have any devices that are still connected to this Dropbox account? If yes, have you checked whether the one-time code has been sent as a notification there?
Otherwise, Iโd like you to log a ticket with our support team instead. Please follow these steps:
Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
Go to this page https://www.dropbox.com/support/sign-in-issues, and select an โissue typeโ.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Send me your ticket number here, once you have it.
osill
2 years agoExplorer | Level 3
ํ์ฌ ๋๋กญ ๋ฐ์ค๋ก ์ ์์ด ๊ฐ๋ฅํ ์ด๋ฉ์ผ์ [Removed as per Community Guidelines] ์ ๋๋ค.
Ticket ๋ฒํธ 22633842๋ก ๋ก๊ทธ์ธ ๋ฌธ์ ์์ฒญ์ ๋๋ฆฌ๊ณ ๋ต์ ๋ฐ์์ต๋๋ค.
์ด๋ฉ์ผ ์ธ์ฆ ๋ฌธ์ ๋ฅผ ํด๊ฒฐํ๊ธฐ ์ํด ํ์ํ ๊ฐ์ธ ์ ๋ณด๋ฅผ ๋ฌผ์ด๋ณด์ จ๊ณ
Ticket number 22638205๋ก ๋ค์ ๋ต๋ณ์ ๋๋ ธ์ต๋๋ค.
๋ ๋ฒํธ๋ค ํ์ธ ๋ถํ๋๋ฆฝ๋๋ค. ๋ก๊ทธ์ธ ํ ์ ์๋ ๋ฐฉ๋ฒ์ ์๋ ค์ฃผ์ธ์
- Jay2 years ago
Dropbox Community Moderator
Hi osill, are you able to reply to the original ticket via the same email address in order for that agent to assist you?
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@osill๋, ์๋ ํ์ธ์. ํด๋น ์๋ด์์ด ๋์์ ๋๋ฆด ์ ์๋๋ก ๋์ผํ ์ด๋ฉ์ผ ์ฃผ์๋ฅผ ํตํด ์๋ณธ ํฐ์ผ์ ๋ต์ฅ์ ๋ณด๋ด์ฃผ์ค ์ ์๋์?
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