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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

MagdalenaKol's avatar
MagdalenaKol
New member | Level 2
1 year ago

Hello, I need your help desperately! I just lost my computer and trying to get back my data. I have a login to Dropbox, which is an email address. I no longer have access to that email account because the domain no longer exists. The verification code is sent to that address, but I don't have access to it. What should I do? I'm almost going gray...

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

 

https://help.dropbox.com/account-access/lost-email-access

 

You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

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