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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
429 Replies
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- Rich
Super User II
Hello14 wrote:
The mail dosent exsist anymore, and I have forgot the password.If you're unable to sign in to your account due to a forgotten or expired password, you'll need access to the email address associated with your Dropbox in order to receive reset information. Without access to the email (or another device already signed in to the account) it's not possible to gain access to the account. Your best option will be to contact the mail provider and see if the email address can be reactivated.
Hi! I need to log in to my Dropbox account but I don't remember my password and I don't have access to my email. I tried to log in a couple of times but each time Dropbox sends me a six number digital code to the email address in which I cannot log in to. Is there any way to access my dropbox content anymore? I really need some files in the account.
Sincerely,
Sofia
- Megan
Dropbox Community Moderator
Hi sofiaesss, sorry to hear about this!
I am afraid that without access to the email address, it'd be tough to gain access to the account itself. Do you have any old, connected devices that would help you see the files in the account?
If I were you, I'd try to contact the email service provider and see if they can reactivate the address -even temporarily- so you can receive the verification code.
I hope this helps!
After moving email to MS365 servers the address connected to a dropbox account was missed by the IT team and remained dead for almost 1 year. This accont has now been created out on MS365 but it would seem that dropbox has now stopped trying deliver to this email address, no doubt due to bounced emails, so we are unable to get password reset and 6 digit code emails from dropbox to log back into the account. How can I move forward to resolve this issue ?
- Megan
Hi daveginorge, let's jump right into this!
Can I send you an email, in order for us to have a closer look into this?
Keep me posted!
Yes please do
- Megan
Hi daveginorge, I just sent you an email, I'll see you there!
when I go to login to my dropbox account, the email associated with my account has been disabled. Therefore, when I am sent the 6 digit verification code, I do not have access to it. Can I have the code sent another way?
- Hannah
Hey AZ13, thanks for reaching out and sorry to see you're having trouble accessing your account.
The issue is that without access to the email address associated with the account, there's no way to verify ownership of the account.
Is it possible to reach out to the email service provider, to ask them to re-enable the email?
Or can you recreate it?
- No I’m not able to get that email back! Can I answer security questions or check that my phone is the number to send the code??
