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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
429 Replies
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- Mark
Super User II
ejayamey wrote:
If the latter does not work, is there no way around being able to access it? I know the email address & password, I just didn't realize I never transferred my personal files from that dropbox.Without access to the connected email it isn't possible to regain access to an account.
The other thing to just be aware of is that if you have not accessed it within 12 months Dropbox automatically removed accounts for inactivity.
- Oh no, that really made my stomach drop. I hope that will not be the case.
- Nancy
Dropbox Community Moderator
Hey ejayamey. In this case, we can open a support ticket for you, and have a member of our team look into this further.
They may be able to do something more on their end.
Can we reach out to you to this email address or is it the one that you can no longer access?
- I would appreciate any and all help! Thank you. You can reach out to me on this email.
Hi
i haven't used lately my dropbox account. I know the login and the password. However, i cannot login because a 6 digit code keeps being sent to the email address. Problem is my registered e-mail account is not working anymore because the e-mail client has shutdown permanently.All the help topics say to login and go to setting. However, we cannot login.
Can anyone help me please?
- Rich
David0907 wrote:
... i cannot login because a 6 digit code keeps being sent to the email address. Problem is my registered e-mail account is not working anymore because the e-mail client has shutdown permanently.
Without access to the email address, you won't be able to sign in. The only possibilities are if you already have another active device linked to the Dropbox account that can receive the code, or if you can gain access to the email address again.
Good morning. I set up a DropBox with my old company's e-mail address. Being that I left that organization, that e-mail address is no longer valid and I can no longer access this DropBox file(s). Any suggestions here are appreciated!
- Rich
Volquest1 wrote:
I set up a DropBox with my old company's e-mail address. Being that I left that organization, that e-mail address is no longer valid and I can no longer access this DropBox file(s).
If you've forgotten your password or are being sent a one-time security code, there won't be a way to access the account without access to the email address. Your best option is to contact your former company and see if they'll restore your email account, even if it's temporary.
Hi
my account is on a email address of my old employer, I can not get hold of the 6 sigh password sending to me to log into my old account, currently losing a lot of money monthly, the address is [personal information removed per the Community's Guidelines] I want to cancel the subscription, how do I get hold of somebody and not n robot to assist me, my bank cannot help me
