Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

designer1vantageconcepts's avatar
designer1vantageconcepts
New member | Level 2
1 year ago

I can't access our Business account to upload my files (I'm currently over-quota).

We have a business dropbox account in our office. We have four people using the dropbox, however I am the only one who cannot add files because it says I am on the 2GB plan. I have tried logging out....
account access
designer1vantageconcepts's avatar
designer1vantageconcepts
New member | Level 2
1 year ago

I have logged out and logged in several times. I have even accepted the invite from the administrator and it still takes me to the 2GB version.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 year ago
designer1vantageconcepts wrote:

I have even accepted the invite from the administrator and it still takes me to the 2GB version.

To be clear, are you accepting an invitation to join a Business team account, or is this just an invitation to a shared folder? Ask the administrator if you're not certain.

 

If it's just an invitation to join a shared folder, then you're still limited to the space available in your own account.

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!