Forum Discussion

LuKeSkO's avatar
LuKeSkO
Explorer | Level 3
2 years ago

I can't delete my account, why?

Hi,   I want to delete my account. I've been trying to do that for many months now but everytime I try that, I get error 500. Is there anyone who could delete the account for me? I get a lot of e...
account access
Web
AAAAZ's avatar
AAAAZ
Explorer | Level 3
2 years ago

Hi, LuKeSkO,

What type of Dropbox account you're trying to delete? personal, family, or business account. Make sure you get the right settings to delete your Dropbox account. Please backup your important files in Dropbox before deleting them, or your files might get lost.

Check out more settings about deleting Dropbox account and solutions you can't delete Dropbox account: [removed per the Community's Guidelines]

Good Luck!

  • LuKeSkO's avatar
    LuKeSkO
    Explorer | Level 3
    2 years ago

    Hi,

     

    I'm only using a personal free account. Otherwise, I would contact support directly but since I do not have an active subscription, I can only do this.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey LuKeSkO - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally at this point? 

      • LuKeSkO's avatar
        LuKeSkO
        Explorer | Level 3
        2 years ago

        Hello Walter  . Sure, feel free to contact me directly by mail.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!