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Frank Doebbelin's avatar
Frank Doebbelin
New member | Level 1
1 year ago
Solved

I can't log in on my Android mobile app; the code I receive is getting rejected.

When I log in on my Android tablet, the newly sent code at the two factor authentication is recognized as incorrect. I tried it several times with a code that kept being requested again and again. At...
account access
security
  • Frank Doebbelin's avatar
    Frank Doebbelin
    1 year ago

    Hello Nancy, after everything didn't work, I removed the device in www.dropbox.com and then logged in again on the tablet. Apparently no code was required this time. I was immediately logged in and can now use Dropbox on my device. Thank you very much for your help. Best regards.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for posting on our forum about this, Frank Doebbelin.

To look into this further, can you send me a screenshot of what you see when trying to sign in to your Dropbox account, before and after entering the code? 

If there’s your email address showing, please make sure to mask it first. 

Give me a nudge, when you’re ready.

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