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Forum Discussion

Frank Doebbelin's avatar
Frank Doebbelin
New member | Level 1
2 years ago

I can't log in on my Android mobile app; the code I receive is getting rejected.

When I log in on my Android tablet, the newly sent code at the two factor authentication is recognized as incorrect. I tried it several times with a code that kept being requested again and again. At...
account access
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshots, Frank! If you’re not on a free Basic account with more than 3 devices currently linked to it, can you reinstall the Dropbox mobile app and let me know if you still receive the same error after that?

Frank Doebbelin's avatar
Frank Doebbelin
New member | Level 1
2 years ago

"before" means, I tried, if this will repair the problem. A few weeks before, I could use Dropbox from all my devices (Mobilfone, PC, Tablet)

 

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